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Refund Policy

Introduction

There may be times when you need to reutrn an item purchase online. Our Returns Policy is designed to assit you with your return.

Change of Mind / Exchange of Items

If you wish to return or exchage goods because you ordered the wrong items or you have changed your mind, this can be done within a 7 day period from the date of dispatch. In this case, the items must be unopened, unused and packaging in a new condition. In order to return items, please contact our customer service team through the Contact Us page. Please include your order number and personal details, and we will assist you as quickly as possible. Please note that if are returning goods due to an incorrect purchase , or because of a change of mind, return shipping charges will be the responsibility of the customer. Additional shipping charges for delivering exchanged goods may also apply.

Faulty Items

In accordance with your statutory rights, you are entitled to a replacement where the products:

  • are not of merchantable qualirty
  • are not fit for their purpose
  • do not match the description given
  • are not free from defects and fault

In this case, please contact our customer srevice team through the Contact Us Page. It is important that you contact us as soon as you discover the fault. Please include as many details as possible about the fault, as well as your order number and personal details. We will provide you with a repair or replacement as soon as possible.

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Neutriderm
Moisturiing lotion
125ml

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Sunstop SPF30+ Sun Screen Cream 45ml

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